Marin Real Estate Blog

Don't know if you remember (or, really, CARE), but I had a virus attack a few weeks back where very annoying and highly questionable Ads were Popping Under every few minutes.  It was extremely disruptive and some are very embarrassing (some XXX ADs and may Anti Virus 290), not to mention it sssslllloooowwwwed down my laptop considerably.

I had an extremely difficult time trying to get rid of it, and could not. 

I tried Spy Sweeper, McAfee, and SpyBot, to name a few; I turned on the pop blocker, put all suspicious sites to the Restricted sites, and one and on.  I got rid of quite a few virus, but the Pop Unders kept on coming back.  All my defense mechanism is now slowing down my computer and I have now accomplished extremely sluggish computing.  Error messages popping up left and right and the ADs continues to smirk at me. 

I wanted to bring it to local computer shops for a professional virus sweep, costing $90/hour.  I was willing to pay for that service, as long as I get my computer back - we all know how our life depend on our computers now a days!

But each time I tried to bring the computer over, they said I had to leave the computer a minimum of two days to clean the virus and they will only guarantee a day or two of no virus - because I just might get another one.... So, I'd bring it back again and told myself that I'd bring it back the next day when they are less busy....

The final draw is today when I could not get the email button to work on my MLS ... OKAY!  Now let me know how we can work if we can't email listings to our clients, so that's it! 

I thought, nothing else works, so why not, let me give Microsoft a call. 

Expecting pushing many buttons and a long wait on the phone and some horrible outsourced company in India (like the one for Earthlink where the wait is hours and I could not understand the accent at all!); I was pleasant surprised that the customer service guy just wanted to log my complaint and assign me a case number. 

He transferred me to the technical support and there was NO (and I mean ZERO, O) wait time for the tecnical support, yes, in India!   

I gave the nice young technician my name and case number.  She listened to my problems and told me that she needed to take control of my computer.   She sounded nice and knowledgeable and I had nothing to lose with THAT virus ridden computer, so I gladly said, FINE, GO AHEAD!

She looked at my registers, my control panels and told me that all the tools I installed were causing conflicts within my computer and we need to clean up those.  I said, GO AHEAD!  The next hour was spent on deleting programs, cleaning up files by using some magical program from Microsoft. 

And, when she was finally done and my problem fixed, I asked her to recommend a good virus blocker.  She said there is no need, because she GOT RID OF THE VIRUS!   

My laptop is now working great, fast, efficient, no error, no unwanted pop ups, almost like new.  

Husband kept on asking how long the wait was, I said NONE, and he kept on asking how much they charged me, and I said NONE.  He could not believe!

So, I will be saying Great Things about Microsoft now.  It is easy to see why it's so successful. 

They have great products, wonderful and high qualified, experienced, knowledable and polite technical people and the customer service is superb! 

A MODEL WE SHOUDL ALL FOLLOW WHEN CONDUCTING OUR BUSINESS - SURE WAY TO BE THE LEADER OF THE INDUSTRY!